FAQs
Why should I purchase a Little Fae play mat?
Good question! We know how difficult it is to find the right product for you and your little one, so we have carefully designed our Little Fae play mat to suit your family and home. Our designs are stylish to compliment your home, so subtle that you may think it is a rug! Our play mats are multifunctional and practical; all you need to do is roll your play mat out and volia; then roll it back up to store away. They are lightweight, which makes them easy to travel with. Reversible designs give you so much more choice because why should you have to compromise? The polyurethane foam used in our play mats is much softer than other materials such a PVC and is certified as non toxic; perfect for hard flooring too. It get even better because the little squares on the surface are designed to increase the friction and can help your little one stand up steadily; it has good skid resistance and abrasion resistance. Spillage? Crumbs? Dirty paws? No need to worry because you can easily wipe our play mats and they are waterproof. Did you know that our play mats are great for yoga and other work outs? Our play mats have been independently tested to comply with all the relevant health and safety regulations. We hope this is enough to convince you to buy one of our play mats, but if you have any questions then please send us an email to info@littlefae.co.uk
Are your Little Fae play mats tested?
Safety is our number 1 priority and we take it very seriously, so yes they sure are! Our play mats have been independently tested to comply with all the necessary regulations. They have passed the European Toy Safety Standards EN71-1, EN71-2 and EN71-3. We are very proud to say that our play mats hold a CE and UKCA mark; high European and British toy standards.
How long will delivery take?
Delivery to the UK is currently free of charge for orders under £50. Anything less than £50 will incur a £6.95 delivery charge. We aim for your order to be with you within 3-7 working days. For European deliveries it can take up to 14 working days. However, please do make allowances for delays due to the current climate. If you need your parcel to be delivered to you sooner then we can offer delivery upgrades. We are working hard to get the delivery timescale down in the next few months. Pre orders are currently due for end of May. If you have any issue or queries then please do not hesitate to contact us via email info@littlefae.co.uk
Do you offer alternative sizes?
Will you send me a free play mat in return for me to promote it?
Do you ship outside the UK?
How do I look after my Little Fae play mat?
What materials are used in your play mats and are they safe?
Your baby's safety comes first and we take this very seriously here at Little Fae. With this in mind, we wanted to create our own play mat using high quality material that are non-toxic as well as being eco friendly. Compared with other material like EVA, EPE and PVC, the PU (Polyurethane) foam material that is used in our play mat is softer and non-toxic. Our play mats are easy to wipe clean, so you can let your little one play without worrying about mess. It is not just what we say because we have earned the privilege of a CE mark (High European Toy Standard) and UKCA mark (High British Toy Standards) on our play mats.
How do I reduce creasing/curling?
We recommend you unroll your play mat out in the reverse direction that it was rolled. This will encourage the play mat to flatten quicker. You may need to give it a little step on or tightly roll in the opposite direction. The material used in the foam of our play mats is used in memory foam, so you need to guide it to go in the direction you want. This is why it may have curling after being rolled up. If you still have a curl to the playmat, then tightly roll your playmat up with the colour that is showing curling on the outside and strap it up with the velcro straps. Leave it 24-48 hours then unroll it and your playmat should be nice and flat. One side may appear flatter than the other side because your playmat has been rolled up in a certain way for a long period of time.
Air bubble around the edges?
Some of our Playmats may have tiny air bubbles around the edges from the manufacturing process. This happens when the edges are pressed but is normal and nothing to worry about. They have been tested to the highest standards.
My playmat is slightly discoloured, is this normal?
Yes this is normal and this is because our playmats are made from non toxic materials and free from chemical stabilisers / plasticisers (free from bleach too). Over time both discolouration and fading may occur to both the edges and surfaces (particularly on our lighter coloured playmats). We recommend rolling your playmat up when it is not in use and avoiding direct sunlight. The timeframe for this natural process depends on how your playmat is used and cared for. For example if you leave your playmat out most of the time then it will happen quicker.
My card details won't go through. What shall I do?
Please check with your card issuer/bank to make sure you haven't been charged. If you are still having issues then send an email to info@littlefae.co.uk
Is it okay for my pet to be on my play mat?
Yes of course! Just be super careful with your furry friends claws and teeth to prevent tearing or other damage. Your play mat is easy to wipe clean in case you get any muddy paws on it.
Do you accept returns?
We want you to be 100% happy with your play mat, however if you are not completely happy then we can accept returns (excluding playmats purchased with a fault or custom made; these are non refundable). The original delivery cost will be deducted from your refund. It is your responsibility to return the play mat to us as well as any related costs as it was received. We will not be held responsible for any returns lost during transit, please ensure you are fully protected by covering the full value of the item when purchasing your return label. Please ensure that all the packaging is included in the return and do not write on the box (use labels instead) as this prevents us from being able to use the boxes again. If you have been lucky enough to have received a complimentary gift with your order and you wish to keep it or we don’t receive it back, we will deduct the value of the gift from your refund (if you return the gift, it must be unopened with the tags attached otherwise we cannot accept the return and will deduct it from your refund). If you discover a fault with your play mat then you should notify us within 48 hours of receiving it. Returns within 14 days of receiving your item except sale items, which are non-refundable. Please read our returns page for all the information you will need regarding returns.
My play mat is damaged, what shall I do?
That's not good! Any damage need to be reported to us by email within 48 hours to info@littlefae.co.uk
To ensure your play mat is kept well then please follow the enclosed care guide. If you have lost the care guide, then please click here to view the most up to date care guide instructions.
If you have any further questions please do not hesitate to contact us by email: info@littlefae.co.uk
