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Out of office until 2nd September ✈️ Orders placed while we’re away will be dispatched on our return. Use code HOLIDAY15 for 15% off all full-price orders. 💌 5% off your first order when you join our mailing list · Free UK delivery on orders over £100
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Delivery Information

How long will delivery take?

Delivery within the UK is free on orders over £100. For orders under this amount, a £12.95 delivery charge applies.

We aim for your order to arrive within 3–7 working days from the next working day after your purchase. Please allow for occasional delays due to current conditions.

If you need your order sooner, we can offer delivery upgrades — simply email us at info@littlefae.co.uk to discuss available options.

European deliveries can take up to 14 working days, and pre-orders may take a little longer.

Next-day delivery is currently unavailable, but if you require something urgently, please get in touch and we’ll do our best to help.


Where are your parcels dispatched from?

All of our playmats are dispatched from the UK. Orders are carefully prepared and dispatched with attention to detail, ensuring each playmat arrives safely and in perfect condition.


Do you ship outside the UK?

At the moment, we’re only able to ship within the UK and Europe. Unfortunately, we’re unable to deliver outside these regions at this time.

Please note that import taxes and duties for orders outside mainland UK are the responsibility of the customer.

If your country is within Europe but doesn’t appear at checkout, please email info@littlefae.co.uk and we’ll be happy to assist.


Which shipping company will you use?

We currently use Parcelforce and Royal Mail for deliveries within the UK.

For European orders, a different courier may be used depending on the destination. You’ll receive a dispatch notification with tracking details once your order has been shipped.


Can I track my order?

Yes — once your order has been dispatched, you’ll receive an email notification with tracking details.

This notification will come directly from the shipping company, such as Parcelforce or Royal Mail, allowing you to track your delivery through their website.


 I can't find my order confirmation

All orders will receive an automated confirmation email as soon as an order is placed. If you haven't received an email confirmation within 24 hours then please email us at info@littlefae.co.uk so that we can email you your order confirmation (providing the order was successful). Please check your junk mail just in case it has snuck in there.


Can I cancel or amend my order?

If you need to amend or cancel your order — for example, to update your delivery address — please email info@littlefae.co.uk as soon as possible.

Our orders are now being dispatched much more quickly, so there is a significant risk we may not be able to make changes once your order has been processed.

If your order has already been processed or dispatched, you may be liable for the delivery costs incurred. Please also double-check that you haven’t accidentally duplicated your order, as postage costs cannot be refunded once processing has begun.